Effective Date: January 1st, 2022
Last Updated: February 9th, 2026
1. Introduction
Best Claim Managers (“we”, “our”, “us”) is a Scotland-based Claims Management Company. We work in partnership with regulated solicitors in Scotland to assist clients with personal injury and accident-related claims.
We are committed to protecting your personal data and respecting your privacy in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- The Privacy and Electronic Communications Regulations (PECR)
This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Who We Are
Best Claim Managers
9 Newton Place Glasgow G3 7PR
Email: contact@bestclaimmanagers.com
We act as a Claims Management Company and may introduce your case to regulated Scottish solicitors who conduct legal work on your behalf.
For data protection purposes, we act as a Data Controller in respect of your personal information.
3. Information We Collect
We may collect and process the following categories of personal data:
3.1 Personal Identification Information
- Full name
- Date of birth
- Address
- Email address
- Telephone number
3.2 Claim-Related Information
- Details of the accident or injury
- Medical information (where relevant)
- Employment information (if relevant to your claim)
- Insurance details
- Witness information
- Financial loss information
3.3 Technical Information
When you use our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data (via cookies)
4. How We Collect Your Data
We collect data when you:
- Complete a contact form on our website
- Request a callback
- Call or email us
- Engage us to assist with your claim
- Communicate with us via social media
- Interact with our advertisements
We may also receive information from third parties such as:
- Partner solicitors
- Medical professionals
- Insurance companies
- Referral partners
5. How We Use Your Information
We use your personal data to:
- Assess your eligibility to make a claim
- Contact you regarding your enquiry
- Refer your case to a regulated solicitor (where appropriate)
- Manage and administer your claim
- Comply with legal and regulatory obligations
- Prevent fraud
- Improve our services and website
We will only process your data where we have a lawful basis under UK GDPR, including:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
6. Sharing Your Information
We may share your information with:
- Regulated Scottish solicitors handling your case
- Medical experts and professionals
- Insurance companies
- Courts and regulatory authorities
- IT and service providers supporting our operations
We only share information that is necessary for the purpose of managing your claim.
We do not sell your personal data to third parties.
7. Special Category Data
Personal injury claims may require us to process medical information, which is considered “special category data” under UK GDPR.
We will only process such information:
- With your explicit consent
- Where necessary for legal claims
- Where required by law
8. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes
Typically, claim-related records may be retained for up to 6 years (or longer if legally required).
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encrypted communications
- Access controls
- Confidentiality agreements
While we take all reasonable steps to protect your information, no online system can be guaranteed to be 100% secure.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us at:
contact@bestclaimmanagers.com
You also have the right to lodge a complaint with the:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Phone: 0303 123 1113
11. Cookies
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Support marketing campaigns
You can control or disable cookies through your browser settings.
For more information, please see our Cookie Policy.
12. Marketing Communications
We may contact you by phone, email, or SMS regarding your enquiry or claim.
We will only send marketing communications where:
- You have given consent, or
- We have a legitimate interest and you have not opted out
You can unsubscribe at any time.
13. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Best Claim Managers
9 Newton Place Glasgow G3 7PR
Email: contact@bestclaimmanagers.com